When are you opening?
We are opening from Friday 10th July, however this is subject to government approval and therefore could change.
Will you be open to non-residents?
We are not opening to non-residents at this stage. As soon as we feel we are in a safe position to do so, we will make an announcement. If you don’t already, follow us on Facebook, Twitter & Instagram and sign up to our email newsletters for the very latest updates.
What is your cancellation policy?
As normal, our cancellation policy will be 72 hours prior to arrival, however should you be cancelling within that period due to Covid-19, we will cancel the booking free of charge for you. For more information on this, see our flexible cancellation policy here.
What Dining options will be available?
Our AA Rosette award winning Arlington Restaurant will be open, serving breakfast and dinner to residents only. As well as this, lunch and afternoon tea will be available in our Colours Bar & lounging areas. Due to social distance measures, we will be extending our opening times for each service and offering a first or second sitting to accommodate all guests. Tables throughout these areas will be cleaned thoroughly after every use, with staff following a strict new cleaning procedure.
Breakfast: We will take your order at the table, including hot & cold drinks, cereals, fruits, pastries and hot breakfast items. These will all be delivered to you, without the need to visit a buffet.
Lunch & Afternoon Tea: We will offer a small lunch and afternoon tea menu to residents which will be available in our bar & lounging areas.
Dinner: We intend to offer our residents a table d’hote menu, written daily by our team of chefs using the freshest of ingredients available to us. Alongside this, a small A La Carte menu will too be available.
Room Service: We will offer room service to guests and will offer the same menus that are available in our restaurant or public areas, in your room.
We are travelling with other households, can we sit together?
Following government guidelines a maximum of two households can sit together. If the guidelines change or do not allow this, we will endeavour to seat you close by to one and other.
How are you going to operate safely?
We have re-engineered guest experiences to support safe social distancing and although we are awaiting further guidance, we have a comprehensive 9 point safety plan in place. For more information on this, see our safety measures here.
What additional cleaning procedures are you implementing?
We pride ourselves on having a very high standard of cleaning in place, but due to Covid-19 we will be enhancing this further. Some of our enhanced procedures include bedrooms being sanitised and sealed prior to being occupied, common contact touch points being cleaned regularly and tables being fully sanitised before and after use.
What is your procedure if someone becomes unwell whilst staying?
If a guest presents themselves with symptoms of Covid-19, they will be advised to check out and return home to self isolate according to current government guidelines.
Will you be offering reduction in rates for unavailable facilities or services?
We will be completely transparent with what we have available to guests when booking and will endeavour to update them should something change substantially, however we will not be offering a reduction on any accommodation rates or hotel expenditure incurred.
Will my room be serviced during my stay?
For longer stays our team will service your room every 3 days and we do ask for the room to be vacant. If you would like your room serviced it is availble upon request by dialling reception on 0.
What time can I arrive & check-in?
Due to the more extensive cleaning and for the safety of our staff, bedrooms will not be available to our guests until 3pm. We are also recommending to our guests not to arrive at the hotel until at least 1pm to use the facilities. We are also asking guests to contact us 15 minutes prior to arrival so we can then advise accordingly. Please leave your luggage in the car until after 3pm, so it can be taken straight to your room. We will be able to offer assistance with this should you need it.
What time can I check-out & leave the hotel?
Rooms must be vacated by 11am and the hotel grounds by 12pm.