Booking Terms

• From time to time, a room move may be required to accommodate you during your entire stay. On making your reservations, should this be the case, we will notify you immediately. At this point, no charges will apply should you wish to cancel your reservation. A number of our rooms are located in The Rivercourt Building where there is no lift and just a short walk from the main entrance.
• We regret that requests for particular room numbers cannot be catered for on our internet reservations system. 

Any cancellation, postponement or significant changes in arrangements must be confirmed in writing / by email. 

1-3 rooms:

• Free cancellation or postponement for bookings made by 3pm, 48 hours prior to arrival.
• If cancellation occurs after this time full payment will be taken for the whole stay from card securing the booking.
• If booking is taken within 48 hours of arrival full payment will be taken upon booking.
• Full payment will be taken prior or at the point of check in.

4-6 rooms:

• Cancellations and postponements 15 days or more prior to arrival | Non Refundable Deposit is retained, no further charges will be incurred.
• Cancellations 14 days or less prior to arrival | Full payment will be taken from the card held against the booking.
• Non refundable Deposit due is £100 per room or 1st night accommodation cost (whichever is lowest amount), our reservations team will contact you to arrange this.
• Remaining balance and rooming list is due 14 days prior to arrival. Payment will be taken from the card held against the booking unless otherwise stated.

7-9 rooms:

• Cancellations and postponements 29 days or more prior to arrival | Non refundable Deposit is retained, no further charges will be incurred.
• Cancellations and postponements 28 days or less prior to arrival | Full payment will be taken from the card against the booking.
• Non refundable Deposit due is £100 per room or 1st night accommodation cost (whichever is lowest amount), our reservations team will contact you to arrange this.
• Remaining balance and rooming list is due 28 days prior to arrival. Payment will be taken from the card held against the booking unless otherwise stated.

10 rooms or more:

• Please contact our groups department for terms and conditions on groups@brendhotels.com or call 01271 340000.

Brend Collection has the right in some instances e.g. peak times, special occasions and special offers to have different terms and conditions. You will be informed upon booking and these will be written on the website.

• Guests with any disabilty/specific needs or dietary requirements must inform us at the time of booking; this will enable us to make their stay with us more comfortable and enjoyable. 
• Every effort has and continues to be made in providing improved access and facilities for guests with disabilities
• In order that we can be best prepared to cater for guests with specific needs it would be most appreciated if you could call us in advance on 01271 345861 to discuss your requirements. 
• Guests with disabilities that would need to be considered in the event of a fire evacuation should inform us at the time of booking. 

• Check in is from 3pm.
• Guests are most welcome to arrive at the hotel beforehand, check in and use the hotel facilities. 
• Rooms must be vacated by 11.00am on the day of departure and the hotel facilities by 12pm
• The hotel has a car park for which there is no charge. 
• Accommodation will be settled on the day of arrival, any extras occured will be taken on the day of your departure by the card supplied on booking. 
• All major credit and debit cards are accepted. American Express cannot be used to guarantee rooms but but can be used for payments.
• The hotel cannot be held responsible for articles of value, other than those deposited with reception for safe custody in the hotel safe, for which a receipt is given. 

• The hotel is fitted with a fully addressable fire alarm system. Please make yourself aware of the fire exits and full fire emergency procedures, which are displayed in your room. 
• Smoking is not permitted within our buildings. Your room is fitted and monitored with a highly sensitive detection system and smoking could activate the fire alarm and may lead to the evacuation of the hotel.  
• The company operates a policy of not knowingly using genetically modified foods. 
• Guests, who may suffer from any form of food allergy, must notify the Restaurant Manager, who will advise our chefs and make arrangements for a special diet. 
• Please advise reception of any disabilities or medical conditions you may have at the time of booking that could affect your health, safety and welfare during your stay. 
• Guests' addresses will not be used for mailing purposes unless otherwise requested. 
• Address information will not be passed onto any other organisation but may be used by P R Brend & Sons (Hoteliers) Ltd for marketing analysis purposes. 
• If you have previously requested to be on our mailing list and do not wish to receive any further information, please contact us on 01271 345861.
• Pets are only permitted in our River Court Rooms. Pets are charged at £10 per pet per night. Dogs are not permitted in the main hotel. 

• We offer a range of packages and pricing, our packages and pricing will fluctuate depending on availability and demand at any given time. 
• All pricing can change without notice and are subject to availability and are only inclusive of meals and service when stated, plus VAT at current rate.
• Your price is guaranteed when the booking is confirmed with a confirmation number. 
• If you book Room Only or 1-night bed and breakfast or dinner bed and breakfast, children are not included in the total and we charge at the hotel from £15 per night per child and meals as taken. 
• During seasonality, bank holidays, social events, conferences or exhibitions certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability. 

Please see our Privacy Notice for all matters relating to data Protection.